We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. The Safety Index is the main metric we use to describe the trustworthiness (fairness), and quality of all online casinos in our database. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. To be able to guide players towards casinos with customer support and website in a language they understand — we examine the available options as part of our review process. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
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